Admin Manager - Sales Development

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Job Role:

We are looking for a senior-level professional to manage end-to-end operations, lead multiple teams, drive revenue growth, and ensure high-quality service delivery across departments including Sales, Technical, HR, Journal Publishing, and CRM.

Key Responsibilities:

• Manage day-to-day operations across Sales, Technical, HR, Journal Publishing, and CRM departments
• Lead the sales team to meet monthly and quarterly targets through effective lead tracking and conversion
• Develop strategies to attract new clients, upsell services, and drive business growth
• Coordinate with technical experts and academic writers to ensure timely, high-quality project delivery
• Monitor quality standards, academic integrity, and resolve delivery-related issues
• Work with HR to recruit, train, and manage staff performance across teams
• Foster a positive work culture and handle internal coordination and conflict resolution
• Supervise journal publishing support activities including formatting, plagiarism checks, submissions, and reviewer communication
• Oversee CRM system usage to track client interactions, tasks, and follow-ups
• Analyze CRM and client data to improve service quality and identify new opportunities
• Prepare monthly revenue and performance reports with improvement insights
• Take ownership of revenue goals and implement strategies to achieve them
• Maintain strong client communication and ensure high satisfaction throughout the service lifecycle
• Bring strategic thinking, operational efficiency, and leadership to support overall company growth