Accounts Receivable Specialist

Job Description

• Provide management with frequent, detailed status updates of aged receivables and action plans for areas where collections is excessively aged.
• Train and assist Associates in collection methods and tools.
• Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.
• Address and resolve escalated customer inquiries and provide a high level of customer service.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts in the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.

Knowledge and Experience

• Associate or Bachelor's degree in Accounting or business-related field.
• 4+ years of work experience in similar role at a large organization and must be self-driven and hardworking individual.
• Must have the ability to analyze and solve problems, prioritize tasks and work independently.
• Ability to work in a fast paced environment and have the flexibility to handle various job assignments.
• Strong customer service and communication skills are required.
• Candidates must be detail oriented and possess strong organizational, verbal, and written skills.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Oracle system experience and strong excel skills are a plus.