Accounts Receivable Caller

Key Responsibilities

• Claims Follow-Up and Resolution

Initiate outbound calls to insurance companies to check the status of claims in the accounts receivable queue. Ensure timely follow-up on pending claims to achieve faster resolution and payment.

• Denial and Underpayment Management

Investigate claim denials and underpayments by contacting insurance representatives and obtaining necessary explanations. Take appropriate corrective actions to resolve the issues and ensure proper reimbursement.

• Accounts Receivable Management

Work on pending AR claims from the aging bucket and prioritize cases that require immediate attention to maintain efficient revenue cycle operations.

• Documentation and Reporting

Accurately document all actions taken on claims in the billing system, including call outcomes, claim updates, and follow-up activities.

• Claims Correction and Processing

Handle denials, rejections, and LOA related issues by making necessary corrections to claims and resubmitting them as required.

• Customer Communication

Follow international calling standards while interacting with insurance companies and maintain professional communication at all times.

• Compliance and Data Security

Adhere to HIPAA guidelines and organizational information security policies to ensure confidentiality, integrity, and protection of all healthcare data and information assets.

• Incident Reporting

Report any information security incidents or risks to the appropriate authorities in accordance with company policies.