Account Receivable Specialist

• Drive collection process to reduce past due amounts. Escalation point to assist collectors with AR items related to disputes and reconciliations.
• Ensure maintenance and adherence to desktop procedures by collectors.
• Participate in daily 'War Room' & Regional calls with collectors and regional teams; provide leadership and guidance; take actions as necessary.
• Work with collections team on root cause analysis for AR issues; report process failures/gaps to leadership for action.
• Manage accounts that are subject to suspension of supply/services for failure to pay within terms.
• Maintain and control a 'blacklist' of bad payers (recognizing corporate affiliations), establishing the terms under which business can be re-initiated (if at all) and being arbiter of any changes to that list.
• Coordinate and provide best practice and training to Regional Collections Coordinators ensuring that they serve their teams with a common and fully informed approach to collections and work with our third-party service supplier.
• Assist with held order release process.
• Refer accounts for third party debt collection. Support collection activity as necessary for recovery.
• Refer accounts for credit limit assessment and approve credit limits within established DOA. Determine solutions to mitigate credit limit impact on trading.
• Coordinate with Customer Master Data team to ensure necessary master data is maintained in SAP.
• Reporting of all facets of the role to senior leadership.
• Documentation of all processes associated with the role
• Support of audit requests related to activities of this position.

Metrics:

• AR past due amounts by aging and percentage
• Bad Deb Reserve amounts
• Process document maintenance

Expectations:

• Matrix leadership ability
• Understanding and experience in commercial collection practices and processes
• Willingness to prioritize best interests of business under pressure
• Ability to prioritize best interests of business to meet established deadlines
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