Account manager /customer success

Adobe is seeking a results-driven Account Manager to manage and grow strategic customer relationships across our SaaS and digital solutions portfolio. This role is pivotal in driving customer retention, upselling, and cross-selling initiatives. As a trusted advisor, you will partner closely with clients to align Adobes solutions to their business needs, ensuring long-term value realization and sustained revenue growth.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building strong and trusted client relationships.
• Drive customer retention and ensure timely renewals across all assigned accounts.
• Identify and execute upselling and cross-selling opportunities to expand account value.
• Leverage customer insights and data to maximize adoption and deliver measurable business impact.
• Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Support) to deliver seamless customer experiences.
• Monitor key SaaS metrics (e.g., CSAT, adoption rate, renewal health) and take proactive steps to mitigate risks.
• Prepare and deliver executive-level presentations, business reviews, and solution roadmaps.
• Manage multiple complex accounts simultaneously with a high level of organization and autonomy.
• Act as a strategic advisor, deeply understanding client goals and helping translate those into actionable outcomes using Adobe's offerings.

Required Skills & Qualifications

• Minimum 6+ years of experience in Account Management, Customer Success, or Renewal Sales, preferably in a SaaS or digital solutions environment.
• Demonstrated track record of achieving or exceeding revenue targets, particularly tied to renewals and upsell/cross-sell initiatives.
• Strong understanding of customer lifecycle management and key performance indicators (e.g., CSAT, churn, product adoption).
• Excellent relationship-building and stakeholder management skills, with experience working with senior executives.
• Strong commercial acumen and analytical thinking to uncover account growth opportunities.
• Proficiency in using CRM systems (e.g., Salesforce) and analytics/reporting tools.
• Exceptional verbal and written communication skills, including the ability to deliver compelling presentations.
• Self-starter with a proactive, organized, and collaborative approach to account management.
• Bachelors degree required; MBA preferred.