Team Leader

Job description

• Being a Team Leader, you will manage the day-to-day planning and operations of your team
• This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)
• As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules
• You must be organized and be able to handle responsibility
• A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow
• Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department
• We need someone who has the skills to call themselves a Leader
• Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company
• If you have managed customer facing matrices ( CSAT/NPS/QA) and willing to work different shifts - then we definitely want to talk to you